Refund Policy

Tessable LLC, doing business as GiveBrick (“GiveBrick,” “we,” “us,” or “our”), wants supporters to understand when a digital brick purchase may be refunded and what happens to the brick after a refund.

This Refund Policy applies to purchases made through GiveBrick’s websites, applications, campaign walls, and related services collectively referred to as the “Service.”

This Policy is incorporated into the GiveBrick Terms of Service. Capitalized terms not defined here have the meanings given in the Terms of Service.

1. Digital Brick Purchases

A GiveBrick purchase is the purchase of a personalized digital recognition placement on a public campaign wall.

A supporter may select a brick, add a display name and optional message, and complete payment through Stripe. After payment is confirmed, the brick becomes claimed and may reveal its portion of the campaign image in color.

Unless a campaign page expressly states otherwise, a GiveBrick purchase does not include a physical, engraved, printed, or mailed brick.

Because a digital brick may be personalized, publicly displayed, and incorporated into the campaign image shortly after payment, purchases are generally final after the refund period described below.

2. Seven-Day Refund Period

A supporter may request a refund within seven calendar days after the date of purchase.

A refund requested within this period will generally be approved unless:

• The purchase was fraudulent;
• The supporter materially violated the Terms of Service or Acceptable Use Policy;
• The supporter has abused the refund or chargeback process;
• The payment has already been reversed, disputed, or refunded;
• GiveBrick cannot reasonably verify the purchase;
• The request involves conduct intended to manipulate a campaign or its progress; or
• Applicable law permits GiveBrick to deny the request for another reason.

The seven-day period begins on the date shown on the Stripe receipt or other applicable payment confirmation.

Submitting a request within seven days does not guarantee that funds will appear immediately. The request must first be reviewed and processed.

3. Refunds After Seven Days

After seven calendar days, brick purchases are generally nonrefundable.

GiveBrick may nevertheless approve a full or partial refund after the seven-day period when:

• The supporter was charged more than once because of a verified technical error;
• The supporter was charged for the wrong amount because of a GiveBrick or Stripe error;
• The charge was unauthorized;
• The campaign was fraudulent or materially misleading;
• The organizer lacked authority to operate the campaign;
• The campaign was canceled before its stated purpose could reasonably be pursued;
• The campaign’s purpose was materially changed after the purchase;
• The purchased brick or campaign could not be delivered because of a material platform error;
• A refund is required by applicable law;
• GiveBrick determines that a refund is appropriate to protect supporters or maintain the integrity of the Service; or
• Another exceptional circumstance justifies a refund in GiveBrick’s reasonable discretion.

Failure of a campaign to reach its fundraising goal does not, by itself, entitle a supporter to a refund. GiveBrick campaigns generally use a keep-what-you-raise model.

Dissatisfaction with the organizer’s project progress does not automatically entitle a supporter to a refund unless the campaign involved fraud, a material misrepresentation, or another circumstance described in this Policy.

4. Duplicate and Accidental Purchases

Contact GiveBrick promptly if:

• The same purchase was charged more than once;
• A technical problem caused an unintended purchase;
• The wrong brick was purchased;
• An incorrect amount was charged; or
• A purchase was completed accidentally.

GiveBrick will review the transaction records and may issue a full or partial refund.

An accidental purchase should generally be reported within seven days. Reporting the matter promptly makes it more likely that GiveBrick can address the request before campaign proceeds are paid out or further administrative action occurs.

5. Unauthorized Transactions

If you believe a purchase was made without your authorization, contact GiveBrick immediately at support@givebrick.com.

Include:

• The email address associated with the purchase;
• The campaign name;
• The purchase date;
• The amount charged;
• The last four digits of the payment card, when available;
• A brief explanation of why you believe the transaction was unauthorized; and
• Any relevant Stripe receipt or payment confirmation.

Do not send GiveBrick your complete card number, card-security code, password, or banking credentials.

GiveBrick may request additional information, coordinate with Stripe, restrict the associated brick, or refer you to your card issuer.

Nothing in this Policy limits rights you may have under applicable law concerning unauthorized payment transactions.

6. Campaign Cancellation or Material Changes

GiveBrick may offer refunds when a campaign is canceled or materially changed.

Relevant circumstances may include:

• The organizer abandons the stated campaign purpose;
• The organizer materially changes how proceeds will be used;
• The organizer loses authority to represent the organization;
• GiveBrick determines that the campaign was misleading;
• The campaign is removed for fraud, abuse, infringement, or lack of consent;
• The campaign cannot legally continue; or
• GiveBrick or Stripe permanently disables the campaign before reasonable fulfillment.

A minor change in timing, design, fundraising goal, project details, or implementation does not necessarily require a refund.

GiveBrick may determine whether refunds should be issued individually or to a group of affected supporters.

7. Amount Refunded

Unless a partial refund is agreed upon, an approved refund will generally include the amount paid in the original transaction, including:

• The brick price;
• Any optional payment-processing coverage amount paid by the supporter; and
• Any optional GiveBrick tip included in the same transaction.

Standard card-processing costs are covered as part of GiveBrick’s 15% fee and are not separately deducted from the organizer’s 85% share at the time of purchase.

GiveBrick does not ordinarily reduce a supporter’s approved refund merely because Stripe or another payment provider does not return its original processing charge to GiveBrick.

GiveBrick may issue a partial refund when:

• Only part of the transaction was incorrect;
• The supporter requests only part of the payment back;
• Multiple bricks were included and only one is being refunded;
• The parties agree to a partial resolution; or
• Applicable law permits an appropriate partial refund.

8. Effect on the Organizer’s Proceeds

Brick payments are processed through Stripe. For platform campaigns, the organizer’s share may be directed to the organizer’s connected Stripe account as part of the original transaction.

By operating a GiveBrick campaign, organizers authorize GiveBrick and Stripe, where permitted, to:

• Reverse the transfer associated with a refunded purchase;
• Reverse or recover the related platform fee;
• Deduct the refund from the organizer’s Stripe balance;
• Offset the amount against future campaign proceeds;
• Restrict or delay payouts while refunds or disputes are investigated; and
• Recover amounts owed because of refunds, disputes, or chargebacks.

An organizer may not prevent GiveBrick from issuing a refund that is required by this Policy, the Terms of Service, applicable law, or payment-provider requirements.

9. What Happens to a Refunded Brick

A refund does not automatically return the brick to the available inventory.

A refunded brick may:

• Remain claimed;
• Remain unavailable for resale;
• Continue revealing its portion of the campaign image in color;
• Remain displayed with its original name and message;
• Remain colored while its name, message, or link is hidden;
• Be edited or cleared by the organizer;
• Be removed from public display; or
• Be handled in another manner reasonably selected by GiveBrick.

This is because the brick may already form part of the public campaign wall and the campaign’s overall visual reveal.

GiveBrick will consider the reason for the refund, campaign integrity, supporter privacy, moderation concerns, and the interests of the organizer when determining how the brick should appear.

A supporter may request removal of the public name, message, or link associated with a refunded brick. GiveBrick will review such requests under the Privacy Policy, Terms of Service, and applicable law.

10. Content Removal Is Not Necessarily a Refund

GiveBrick or a campaign organizer may edit, hide, clear, or remove a brick’s public name, message, or link when the content:

• Violates the Acceptable Use Policy;
• Is unlawful or infringing;
• Contains private or sensitive information;
• Creates a safety concern;
• Was submitted without permission;
• Is unsuitable for the campaign’s audience; or
• Must be removed under applicable law or payment-provider requirements.

Removal or moderation of prohibited content does not automatically entitle the purchaser to a refund.

A supporter whose message is rejected may be permitted to submit a compliant replacement, but GiveBrick is not required to provide that option.

11. How to Request a Refund

Send refund requests to:

support@givebrick.com

Include:

• The purchaser’s name;
• The email address used during checkout;
• The campaign name or campaign URL;
• The purchase date;
• The amount paid;
• The brick number or location, if known;
• The Stripe receipt or payment-confirmation number, if available; and
• A brief explanation of the request.

Do not include complete card or banking information.

GiveBrick may request additional information to verify the transaction or investigate the request.

Submitting complete and accurate information helps avoid delays.

12. Review and Response Time

GiveBrick will generally acknowledge or respond to a refund request within two business days.

More time may be required when:

• The transaction cannot immediately be located;
• Stripe or the organizer must be contacted;
• Fraud or unauthorized use is alleged;
• Multiple purchases are involved;
• A campaign-wide issue is being investigated;
• Additional documentation is required; or
• The request is unusually complex.

A response-time estimate is not a guarantee that the refund itself will be completed within that period.

13. Refund Processing Time

Approved refunds are submitted through Stripe or the payment provider used for the original transaction.

After GiveBrick submits the refund, it commonly takes approximately five to ten business days for the credit to appear, although timing depends on the card issuer, bank, payment method, and payment provider.

GiveBrick does not control the time a financial institution takes to post the refund.

Refunds are generally returned to the original payment method. GiveBrick ordinarily cannot send a refund to a different card, account, or person.

If the original payment method is no longer available, Stripe or the financial institution will determine how the credit is handled.

14. Undeliverable Refunds and Unclaimed Property

Most refunds are returned successfully to the supporter’s original payment method. Occasionally, however, a refund may fail, be returned, or otherwise be unable to reach the supporter.

When that happens:

• The organization that received the original payment remains responsible for the refund. GiveBrick may administer follow-up, recordkeeping, and required reporting on the organization’s behalf.
• The applicable unclaimed-property jurisdiction is determined using the supporter’s last known address. If no address is available, the organization’s state of legal formation is used.
• Information relating to the unresolved refund is retained for as long as reasonably necessary to resolve the refund and comply with applicable unclaimed-property requirements.
• If the organization dissolves without a successor, GiveBrick does not treat the refund amount as its own. GiveBrick may attempt to identify a successor, receiver, trustee, or other authorized representative and will handle the unresolved amount in accordance with applicable law.

This section does not apply when the refund successfully reaches the supporter.

15. Chargebacks and Payment Disputes

Please contact GiveBrick before filing a chargeback or payment dispute. Many concerns can be resolved more quickly through the refund process.

When a chargeback or dispute is filed:

• Stripe or the card issuer controls the dispute process;
• GiveBrick may provide transaction records, campaign information, checkout details, and other relevant evidence;
• The disputed amount may be withdrawn or withheld;
• The associated brick may remain claimed while the dispute is pending;
• The organizer’s payouts may be delayed or adjusted; and
• GiveBrick may restrict accounts or campaigns associated with suspected abuse.

A supporter must not knowingly make a false chargeback claim or falsely state that an authorized purchase was unauthorized.

Abuse of the chargeback process may result in account restrictions, campaign restrictions, removal of brick content, or other action permitted by the Terms of Service.

Contacting GiveBrick does not limit any nonwaivable rights you may have under applicable law.

16. Organizer-Specific Refund Promises

An organizer may not publish a refund promise that materially conflicts with this Policy without GiveBrick’s prior written approval.

If an organizer voluntarily offers a more generous refund policy, the organizer is responsible for funding and honoring that promise, subject to GiveBrick’s technical capabilities and payment-provider requirements.

GiveBrick is not responsible for separate refund promises made by an organizer without GiveBrick’s authorization.

17. Fraud, Abuse, and Policy Violations

GiveBrick may deny, delay, limit, or investigate a refund request when there is evidence of:

• Fraud;
• Payment manipulation;
• Repeated refund abuse;
• A false unauthorized-transaction claim;
• Chargeback abuse;
• Campaign-progress manipulation;
• Use of stolen payment information;
• Money laundering;
• An attempt to evade GiveBrick’s fees;
• A violation of the Terms of Service or Acceptable Use Policy; or
• Conduct that threatens the safety or integrity of the Service.

GiveBrick may preserve relevant records and report suspected illegal conduct to Stripe, financial institutions, law enforcement, or other appropriate authorities.

18. Legal Rights

This Policy does not exclude, restrict, or modify any consumer right that cannot legally be excluded, restricted, or modified.

Where applicable law gives a supporter greater refund, cancellation, or payment-dispute rights than this Policy, applicable law controls.

The governing-law, venue, dispute, limitation-of-liability, and other general provisions in the GiveBrick Terms of Service also apply to this Policy.

19. Changes to This Policy

GiveBrick may update this Refund Policy to reflect changes in the Service, payment-provider requirements, business practices, or applicable law.

When the Policy changes, GiveBrick will revise the Effective Date.

Changes apply prospectively unless applicable law permits or requires otherwise. A purchase remains subject to the refund terms in effect when the purchase was made, except where a later policy provides greater rights or applicable law requires a different result.

20. Contact

Refund requests and questions may be sent to:

Tessable LLC d/b/a GiveBrick
1930 Village Center Circle, Suite 3, PMB 4449
Las Vegas, NV 89134
United States
Email: support@givebrick.com